Jack in the Box Launches New Training Platform in 4 Months

Industry

Restaurant/QSR

Challenge

Jack in the Box's internal training solution became cumbersome for creating, editing, and distributing training content and lacked any insight into training effectiveness, learning completion rates, and employee engagement.

Results

The new strategy with the Jenius platform resulted in a complete rebrand and refresh of all Jack in the Box training content for training cost savings. Workers now spend less time on training because it’s accessible on any device, exactly when they need it, which translates to a significant reduction in labor costs. In FY2023, Jack in the Box anticipates a reduction in printing costs since Jenius replaces all printed training materials. The L&D team can now deliver training to 60,000 employees in hours versus weeks.

Key Product

Product one

60,000

Number of employees trained

hours

Training content creation time reduced to

2,240

Number of store locations with 100% adoption

Significant

Anticipated reduction in printing costs

With Jenius, powered by Inkling, we can deliver the right knowledge and training to 60,000+ team members, which drives a consistent customer experience.

Natalie Trzcinski

Senior Director, Training and Integration

With Inkling, you can quickly put together courses because you don’t have to start from scratch every time. We created our new Covid course using a pre-existing template, dropped in widgets and images, passed it around for edits and approvals, and delivered it with the push of a button.

Natalie Trzcinski

Senior Director, Training and Integration

About your Customer

For over 70 years, Jack in the Box has delivered a different kind of fast-food dining experience for customers who like to live 'outside the box.'

The Challenge

Jack in the Box, known for its unique fast-food dining experience, faced difficulties with its internal training solution. The existing system was cumbersome for creating, editing, and distributing training content. Additionally, it lacked the ability to track training effectiveness, learning completion rates, and employee engagement. This inefficiency was hindering the company’s goal to boost customer satisfaction (CSAT) scores through better frontline worker training across its 2,240 quick-service restaurants in the U.S.

The Solution

In 2020, Jack in the Box sought a better way to train and enable its frontline employees. They adopted Inkling’s mobile workforce enablement solution, branded as 'Jenius,' to modernize and streamline their training processes. According to Natalie Trzcinski, Senior Director of Training and Integration, 'With Jenius, powered by Inkling, we can deliver the right knowledge and training to 60,000+ team members, which drives a consistent customer experience.' The decision to go with Inkling was driven by its ability to quickly create and distribute training content using pre-existing templates. 'With Inkling, you can quickly put together courses because you don’t have to start from scratch every time. We created our new Covid course using a pre-existing template, dropped in widgets and images, passed it around for edits and approvals, and delivered it with the push of a button,' added Trzcinski.

The Results

The implementation of the Jenius platform led to a complete rebrand and refresh of all Jack in the Box training content, resulting in significant training cost savings. The new system allowed workers to access training on any device, reducing the time spent on training and translating to a significant reduction in labor costs. In FY2023, Jack in the Box anticipates a reduction in printing costs since Jenius replaces all printed training materials. The Learning & Development team can now deliver training to 60,000 employees in hours versus weeks. Metrics highlight the success: 60,000 employees trained, training content creation time reduced to hours, 2,240 store locations with 100% adoption, and significant anticipated reduction in printing costs.