--- title: Jack in the Box Launches New Training Platform in 4 Months description: Discover how Jack in the Box revolutionized its approach to training with Echo360 in our case study! --- ![Jackinthebox-logo-1200x600-1](https://info.echo360.com/hs-fs/hubfs/Inkling%202024/Images/Jackinthebox-logo-1200x600-1.png?width=300&height=150&name=Jackinthebox-logo-1200x600-1.png) # Jack in the Box Launches New Training Platform in 4 Months ![Jack in the Box square](https://info.echo360.com/hs-fs/hubfs/Jack%20in%20the%20Box%20square.png?width=600&height=600&name=Jack%20in%20the%20Box%20square.png) Industry Restaurant/QSR Challenge Jack in the Box's internal training solution became cumbersome for creating, editing, and distributing training content and lacked any insight into training effectiveness, learning completion rates, and employee engagement. Results The new strategy with the Jenius platform resulted in a complete rebrand and refresh of all Jack in the Box training content for training cost savings. Workers now spend less time on training because it’s accessible on any device, exactly when they need it, which translates to a significant reduction in labor costs. Jack in the Box anticipates a reduction in printing costs since Jenius replaces all printed training materials. The L&D team can now deliver training to 60,000 employees in hours versus weeks. Key Product EchoInk [ www.jackinthebox.com/ ](https://www.jackinthebox.com/) 60,000 Number of employees trained 2,240 Number of store locations with 100% adoption ## With Jenius, powered by {EchoInk}, we can deliver the right knowledge and training to 60,000+ team members, which drives a consistent customer experience. Natalie Trzcinski Senior Director, Training and Integration ## With {EchoInk}, you can quickly put together courses because you don’t have to start from scratch every time. We created our new COVID course using a pre-existing template, dropped in widgets and images, passed it around for edits and approvals, and delivered it with the push of a button. Natalie Trzcinski Senior Director, Training and Integration ![Jack in the box restaurant](https://info.echo360.com/hs-fs/hubfs/Jack%20in%20the%20box%20restaurant%202.png?width=858&height=570&name=Jack%20in%20the%20box%20restaurant%202.png) ## About Jack in the Box For over 70 years, Jack in the Box has delivered a different kind of fast-food dining experience for customers who like to live 'outside the box.' ## The Challenge Jack in the Box, known for its unique fast-food dining experience, faced difficulties with its internal training solution. The existing system was cumbersome for creating, editing, and distributing training content. Additionally, it lacked the ability to track training effectiveness, learning completion rates, and employee engagement. This inefficiency was hindering the company’s goal to boost customer satisfaction (CSAT) scores through better frontline worker training across its 2,240 quick-service restaurants in the U.S. ## The Solution In 2020, Jack in the Box sought a better way to train and enable its frontline employees. They adopted EchoInk's mobile workforce enablement solution, branded as 'Jenius,' to modernize and streamline their training processes. According to Natalie Trzcinski, Senior Director of Training and Integration, "With Jenius, powered by {EchoInk}, we can deliver the right knowledge and training to 60,000+ team members, which drives a consistent customer experience The decision to go with {EchoInk} was driven by its ability to quickly create and distribute training content using pre-existing templates. With {EchoInk}, you can quickly put together courses because you don’t have to start from scratch every time. We created our new Covid course using a pre-existing template, dropped in widgets and images, passed it around for edits and approvals, and delivered it with the push of a button." ## The Results The implementation of the Jenius platform led to a complete rebrand and refresh of all Jack in the Box training content, resulting in significant training cost savings. The new system allowed workers to access training on any device, reducing the time spent on training and translating to a significant reduction in labor costs. Jack in the Box anticipates a reduction in printing costs since Jenius replaces all printed training materials. The Learning & Development team can now deliver training to 60,000 employees in hours versus weeks. Metrics highlight the success: 60,000 employees trained, training content creation time reduced to hours, 2,240 store locations with 100% adoption, and significant anticipated reduction in printing costs. ## Get the full resource in one easy-to-share PDF [![Download the PDF](https://no-cache.hubspot.com/cta/default/16036/interactive-213794761853.png) ](https://info.echo360.com/hs/cta/wi/redirect?encryptedPayload=AVxigLI7lhD%2F6U9lVZEwwz3VqpCo68eBQJLUlflivAr5R8GBuLTrC0sl1gAQLW%2FuT9gw4xvExy8dJpAZDEOR1r7srDVQggYbNZ7GTwSnNcWmKppl7a8Gn7cRKqDorsWKMHusNCtlRsgbNqQty21BL6nU3dM7fRGMbHkGnyH9kEqljLYQA%2FxaelxNLBRVrrWiJcmOJej1%2FAokgwnwamD4G%2B7hJO0DLGMLyJdr0DcVL%2B1HoWA7allhnkrFg5U%3D&webInteractiveContentId=213794761853&portalId=16036&hsLang=en) ## Related case studies [![](https://info.echo360.com/hs-fs/hubfs/Inkling%202024/Images/McDonalds-logo-1200x1200.png?width=1200&height=1200&name=McDonalds-logo-1200x1200.png) Restaurant/QSR ### Serving Up Reduced Costs and Improved Employee Engagement with McDonald's ](https://info.echo360.com/case-studies/mcdonalds-echo360?hsLang=en) [![](https://info.echo360.com/hs-fs/hubfs/Taco%20Bell%20Logo%202.png?width=695&height=695&name=Taco%20Bell%20Logo%202.png) Restaurant/QSR ### Taco Bell Spices Up Training and Empowers Team Members with Echo360 ](https://info.echo360.com/case-studies/taco-bell-echo360?hsLang=en)